Haddee Education, LLC | programs.haddee.com
Effective date: September 27, 2026
These Terms govern your use of programs.haddee.com and Haddee’s educational services, including research programs, camps, tutoring, purchasing prepaid Hours, booking Sessions, messaging, and posting reviews where offered. Please read them before accepting or purchasing. You can save or print a copy.
1 Definitions and scope
Haddee, we, us, or our means Haddee Education, LLC, a California limited liability company at 10459 Roselle St Ste D, San Diego, CA 92121, United States.
Site or Service means programs.haddee.com, the educational services offered through it, and related booking, payment, messaging, and support features. Provisions concerning a particular feature or service apply when that feature or service is offered.
User or you means a person using the Service. A Student receives educational services. A Parent or Guardian is a Student’s parent or legal guardian. A Purchaser is the person making a purchase, which may be a Student or an adult purchasing for a Student. Merely identifying someone as a Parent or Guardian does not make that person a Purchaser or a party to these Terms.
Educator, also called Teacher, Tutor, or Coach in the Service, means an adult approved to provide instruction. Class means a subject or service category, rather than a multiweek course. Session or Booking means a confirmed educational meeting with an Educator at a specified time and for a specified duration.
Hours or Credits means prepaid tutoring time allocated to a particular Class. One Hour covers 60 minutes; ordinary bookings use half-hour increments. A Package bundles specified Hours. A Trial is an introductory 30-minute Session purchased at the displayed flat price. User Content means messages, reviews, files, profile information, and other material you submit.
2 Acceptance and changes
You accept these Terms when, after being given a conspicuous opportunity to read and retain them, you affirmatively agree through the Site or another acceptance process we provide. Merely browsing the Site does not by itself constitute acceptance of the arbitration agreement. We may retain the version, time, and other appropriate evidence of acceptance, subject to the Privacy Policy.
Acceptance by a minor is subject to Section 5. A person accepting or purchasing for someone else must have the authority they claim. Accepting these Terms does not constitute optional marketing consent, consent to a background report, or consent to record a Session.
We may revise these Terms prospectively. We will identify the revised effective date and provide reasonable advance notice of material changes, except where a more immediate change is necessary for law, security, or safety. We will obtain renewed acceptance where required. Revisions will not retroactively reduce the Hours or purchase rights you already acquired, change earned compensation, or alter an existing dispute without legally valid agreement. If you decline revised Terms, contact us about closing your account and resolving existing purchases under the terms that apply to them.
3 Educational services
Haddee provides tools to find Educators, buy Hours, schedule Sessions, exchange messages, and leave reviews. Educators provide instruction. Haddee is responsible for its own platform, payment, support, and other obligations under these Terms and applicable law. Describing the Service as a marketplace does not eliminate those obligations.
Educational outcomes depend on many factors. We do not promise a particular grade, test score, admission result, or other educational outcome. Educator availability may change; buying Hours does not reserve a particular Educator or appointment unless a Booking is confirmed.
Sessions take place using an approved third-party meeting tool, such as Zoom or Google Meet. Access the current meeting link through your booking information. You are responsible for suitable equipment and connectivity; tell us promptly if a meeting link or technical problem prevents participation. Section 8 addresses missed or interrupted Sessions. Haddee does not record tutoring Sessions.
4 Accounts and security
Provide accurate account, age, contact, and booking information and keep it current. Sign-in options are those displayed on the Site. Keep your password and sign-in credentials confidential, use only your own authorized access, and promptly report suspected misuse to hello@haddee.com. Do not impersonate someone, misstate your age, or access another account without authorization.
You are responsible for activities you undertake or authorize, subject to applicable law. You are not automatically responsible for activity caused by Haddee’s own security failure or charges that the law treats as unauthorized. We may investigate suspicious activity and temporarily restrict access when reasonably necessary to protect users or the Service.
5 Student eligibility and purchases by minors
Minimum age. Student accounts and participation through this Service are for people aged 13 and older. Educators must be at least 18. Do not register a child under 13 through another person’s account to avoid this restriction. If you believe we have collected information from a child under 13, contact hello@haddee.com so we can investigate and take the steps required by law.
Students aged 13–17 may purchase directly. You may create a Student account, select an Educator, buy Hours or a Trial, and book Sessions using funds and a payment method you are lawfully authorized to use. If the payment method belongs to another person, you must have that person’s authorization for the charge. Do not say a Parent or Guardian approved a purchase unless that is true. Where the law applicable to you requires adult authorization for participation, a purchase, or particular data processing, that authorization must be obtained before the relevant activity.
Minor rights are preserved. A purchase by a minor is subject to applicable law, including California Family Code Sections 6700 and 6710 and any applicable exceptions. Nothing in these Terms waives a minor’s right to disaffirm a contract, requires a false statement of adult status, or makes a nonrefundable policy override a legally required remedy. Contact hello@haddee.com to raise a request involving a minor’s contractual rights; no special wording is required.
Parent contact and notices. We request a Parent or Guardian’s name and email for Students under 18 and may send account, purchase, and safety notices as described in the Privacy Policy. A contact entry, a Student’s statement, receipt of an email, or a parent’s silence does not by itself bind the parent to these Terms, arbitration, or payment responsibility.
Adult purchases for a Student. If an adult directly accepts these Terms and purchases for a Student, the adult is responsible for that authorized purchase to the extent provided by law. We do not treat every future purchase by the Student as authorized merely because the adult authorized an earlier one. Permission to use a payment method is distinct from accepting these Terms as a contracting party.
Parents and Guardians may contact us about a minor’s safety, account, purchases, or privacy. We verify identity and authority as appropriate and respect rights that applicable law gives the Student independently. A Student’s ability to buy directly does not remove any legally required parental privacy consent or child-safety protection.
6 Conduct and student safety
Use the Service lawfully and respectfully. Do not harass, threaten, exploit, groom, discriminate unlawfully, impersonate, commit fraud, share unlawful sexual content, infringe intellectual-property or privacy rights, distribute malware, or interfere with security. Do not request or provide academic cheating, impersonation in an examination, or submission of another person’s work as your own. These rules do not prohibit honest criticism or protected reports.
Use authorized messaging and meeting channels for tutoring. Do not use the Service to seek secrecy from a minor’s Parent or Guardian, solicit an inappropriate personal relationship, or arrange unsafe contact. Educators must comply with the additional boundaries and reporting duties in their Educator Agreement.
Haddee may review in-Service messages for support, moderation, safety, and other purposes described in the Privacy Policy. Messages are not public, but they are not confidential from authorized Haddee personnel. Access and retention remain subject to privacy law and the Privacy Policy.
Do not record, transcribe using an automated meeting assistant, or distribute a confidential Session without Haddee’s prior authorization and all notices and consents required by law, including appropriate authorization concerning minors. Accepting these Terms does not supply recording consent. This restriction does not prevent evidence preservation or disclosure protected or required by law.
Report concerns to hello@haddee.com. For imminent danger, contact local emergency services. Contacting Haddee does not replace a legally required report to child-protection or law-enforcement authorities. Nothing restricts lawful reports to authorities, communication with counsel, or participation in an investigation.
7 Reviews and ratings
Students who complete a Session with an Educator may leave a review under the Site’s review features. A review reflects its author’s experience and opinion. An eligibility check based on completed Sessions is not a guarantee that every statement is accurate.
We do not remove a review merely because it is negative. We may remove or redact harassment, private information, unlawful or infringing material, profanity, irrelevant content, or demonstrably false statements of fact. Subjective opinions are not false factual statements. We also honor applicable removal and privacy rights. Report a review concern to hello@haddee.com.
Do not post fake reviews, retaliate for an honest review, or condition compensation, a refund, or another benefit on a favorable review or removal of protected criticism. Nothing in these Terms limits honest reviews or legally protected statements about Haddee, its staff, Educators, or the Service in any forum.
8 Bookings cancellations and attendance
Confirmation and time. Review the Educator, Class, duration, time zone, and Hours required before confirming. Cancellation deadlines are measured by elapsed time before the scheduled Session start shown in the Booking. Your account’s available Hours are reduced when a Booking is made and are applied to that Session unless returned under this section.
On-time Student cancellation. If you cancel at least 24 hours before the Session starts, the Hours allocated to that Session are returned to your account.
Booking grace period. If you cancel within one hour after creating the Booking, before the Session begins, the Hours are returned even if the Session is less than 24 hours away. A cancellation after the Session begins is reviewed based on the circumstances and applicable law; this grace period does not create a free completed Session.
Late cancellation and Student no-show. Outside the grace period, a cancellation less than 24 hours before the start, or failure to attend, ordinarily uses the Hours for the reserved Session, reflecting the Educator’s reserved time. No separate penalty is added. This policy applies only to the extent lawful and does not limit the exceptions below, a minor’s statutory rights, or other mandatory remedies.
Emergencies. If a genuine emergency prevents attendance, contact hello@haddee.com, preferably within 72 hours after cancellation or the missed Session. Explain what happened without sending unnecessary sensitive documents. We review reasonably available information and may return Hours or provide another appropriate remedy. We consider late reports where the circumstances reasonably prevented timely reporting; this period does not shorten legal rights.
Educator or Haddee cancellation. If the Educator or Haddee cancels, the Session’s Hours are returned regardless of timing. If the purchased service cannot be supplied, the refund provisions in Section 9 also apply. We will not require you to accept a materially different service as your only remedy where a refund is due.
Educator no-show and interruptions. Report an Educator’s failure to attend to hello@haddee.com, preferably within 72 hours after the scheduled end. We review booking and communication records and relevant responses. A substantiated Educator no-show results in return of the Session’s Hours. For materially shortened Sessions, invalid meeting links, or significant technical interruption, we consider the cause, instruction actually delivered, and applicable law when determining a proportionate return of Hours, replacement Session, or refund. An Educator’s inability to deliver is not treated as a Student no-show.
Rescheduling and decisions. To move an appointment, cancel it and book another available time; cancellation rules apply unless we agree otherwise. We will explain an adverse cancellation or attendance decision on request and consider relevant additional information. Our decision controls adjustments within the Service but does not eliminate payment-provider rights, statutory remedies, or the dispute process in Section 20. Educator compensation disputes follow the Educator Agreement.
9 Payments Hours and refunds
Prices and authorization. Haddee displays the purchase price, currency, included Class Hours, and material purchase restrictions before payment. Prices include mandatory Haddee charges; applicable government taxes may be separately disclosed. Haddee currently charges in U.S. dollars and does not add a customer payment-processing surcharge. Your bank or payment provider may impose its own disclosed conversion or other charges. We charge only purchases you authorize; these Terms do not create a subscription, automatic refill, or unrestricted permission for future charges.
Payment is ordinarily processed through Stripe-hosted checkout using the methods offered for your transaction. We do not receive or store your full payment-card number. Haddee may separately accept an expressly agreed payment and allocate the corresponding Hours. You must be authorized to use the payment method; Section 5 applies to minors.
Platform payments. Pay Haddee for Platform bookings. Haddee is the payment-collection intermediary for Educator services booked through the Platform; payment received by Haddee discharges the corresponding obligation to the Educator to that extent. Do not make or request a separate direct payment, deposit, tip, reimbursement, loan, or other financial transfer to an Educator relating to a Haddee booking. Report an accidental direct payment to hello@haddee.com. This does not restrict an independently established relationship unrelated to Haddee or waive rights you have by law.
Using Hours. A Package identifies the Hours allocated to each Class. Additional Hours may be purchased as offered on the Site. Hours are usable for the Class purchased and are not ordinarily transferable between Classes, users, or accounts. They cannot be resold. Paid Hours never expire and do not incur inactivity fees. They represent prepaid services; this description does not exclude any gift-certificate, cash-redemption, or other protection that applies by law.
Trials. A Trial credit is assigned to a Class and covers one introductory 30-minute Session. A Student may complete one Trial for each eligible Class-and-Educator pairing. Selecting a time before checkout does not reserve it until confirmation. If the selected time or Educator becomes unavailable before confirmation, you may use the paid Trial credit for another eligible appointment or request a refund before using it.
Ordinary refund policy. Except for the exceptions in these Terms or applicable law, completed purchases are final. We do not offer a general change-of-mind cash refund for unused Hours. Canceling a Session on time ordinarily restores Hours rather than reversing the original purchase. Closing an account alone does not create a general cash-redemption right, and does not cause paid Hours to expire or disappear.
Protected refunds and nonperformance. We honor refunds, reversals, and cash redemption required by law, including applicable minor disaffirmance rights and Section 22. If Haddee permanently discontinues the purchased Class or Service, or cannot make the purchased tutoring reasonably available, you may choose an agreed alternative or a refund attributable to the undelivered service. Duplicate or erroneous charges will be corrected. We do not replace a legally required cash refund with compulsory credit.
For a discounted Package, the amount attributable to unused Hours is based on the allocation disclosed when you purchased; if none was disclosed, we use a reasonable proportional allocation of the actual price paid. We will explain the calculation and will not retroactively reprice completed Sessions to erase a refund owed. Any required law-specific calculation controls. Refunded Hours are removed to prevent duplicate use.
Requests and processing. Send billing and refund requests to hello@haddee.com with enough information to identify the purchase. We process approved refunds promptly, ordinarily initiating payment within 14 calendar days after approval, or sooner when required by law. Approval procedures do not extend a statutory deadline. Refunds normally use the original payment method unless another lawful method is agreed; payment-provider posting time may vary. No refund-processing fee is charged where prohibited. You need not contact us first to exercise a legally protected payment dispute or chargeback right.
10 Email and optional text messages
We send account, security, booking, purchase, and other necessary service emails. Available preferences control optional messages; necessary transactional notices may continue. Marketing messages have applicable unsubscribe controls. Parent or Guardian notices are handled as described in Sections 5 and 11.
SMS is available only to Educators aged 18 or older; Students do not receive texts. A requested phone-verification code is separate from optional recurring booking, booking-request, and cancellation alerts. Payout confirmations require an additional selection. The program does not send marketing texts, Session reminders, no-show inquiries, or appeal decisions. The SMS Terms explain consent, frequency, possible carrier charges, STOP and HELP, other reasonable opt-out methods, and renewed enrollment. Acceptance of these User Terms does not supply SMS consent.
11 Privacy and choices
The Privacy Policy explains our personal-information practices, recipients, retention, choices, and rights. It is a notice, not a blanket consent to every use of personal information. Where a separate consent is required, we obtain it separately. These Terms do not reduce privacy rights or authorize practices inconsistent with the applicable notice or law.
We do not sell Student personal information or use it for cross-context behavioral advertising. Optional analytics and cookies are subject to the choices and legal requirements described in the Privacy Policy. We honor applicable browser-based opt-out requirements; an ordinary cookie choice does not override a legally effective opt-out signal. Contact hello@haddee.com about privacy choices, access, correction, deletion, or a minor’s information.
12 Educators and the Educator Agreement
Educators must be adults approved by Haddee and must accept the separate Educator Agreement through the acceptance method stated there. That agreement governs their instruction, compensation, taxes, confidentiality, safety duties, and the parties’ working relationship. Classification depends on law and actual practice, not a label in these Terms.
For an Educator’s services, compensation, classification, termination, intellectual property, indemnity, and disputes arising from that relationship, the Educator Agreement controls over inconsistent general provisions here. These Terms do not create a second consumer arbitration procedure for those disputes or reduce earned pay. Separate consent is obtained for a background report when required; accepting these Terms is not authorization for one. Approval to teach is not a promise that a person is risk-free or has undergone a particular check unless we expressly and accurately describe that check.
13 Intellectual property and content
Haddee and its licensors retain ownership of the Site, branding, software, and materials they provide. Educators and other owners retain rights to their lesson materials. You receive a limited right to use authorized materials for your personal learning through the Service. Do not redistribute, resell, publicly post, or use protected materials beyond permission or an applicable legal exception.
You retain ownership of User Content. You grant Haddee a nonexclusive, royalty-free license to host, store, reproduce, format, transmit, and display that content only as reasonably needed to operate and secure the Service, provide requested features, and comply with law. We may permit service providers to perform those functions under appropriate restrictions. Content you deliberately post publicly, such as a review, may be displayed publicly for that feature. Private messages, assignments, and learning records are not licensed for public promotion.
Use of a Student’s name, image, voice, testimonial, or work in separate advertising requires an appropriate separate permission, including parent or guardian permission where required. Educator profile promotion is governed by the Educator Agreement. We do not acquire ownership of your reviews or require you to waive protected review rights.
The operational license ends when the content is removed, except as necessary for lawful retention, backups, completed uses, and resolving claims. Removal and retention remain subject to the Privacy Policy and applicable law. You must have the rights needed for content you submit. General product suggestions may be used without payment, but submitting feedback does not waive privacy or confidentiality rights in personal information.
Report suspected infringement to hello@haddee.com, identifying the protected work, the allegedly infringing material, its location, and your contact details. We will review the report and take appropriate action.
14 Third-party services
Payment, authentication, and meeting providers may have their own terms and privacy notices. Review those when using their services. Their independent operations are outside Haddee’s control, but this does not exclude Haddee’s responsibility for its own obligations, provider selection where a legal duty applies, or compliance with data-protection law. Tell us if a provider problem prevents delivery of a paid Session.
15 Responsibility for third-party claims
This section applies only to users who are adults when they accept these Terms. To the extent permitted by law, you will indemnify Haddee for reasonable third-party claims and external costs caused by your unlawful conduct, material breach of these Terms, or infringement by content you submit. It does not cover Haddee’s or another protected party’s negligence, misconduct, violation of law, or breach, and does not apply merely because you use the Service, make a complaint, or exercise a protected right.
Haddee will promptly notify you of a covered claim, give you a reasonable opportunity to participate in its defense with suitable counsel, and reasonably cooperate. Neither party may settle a claim in a way that admits wrongdoing by or imposes an obligation on the other without that party’s consent, not unreasonably withheld. This section does not impose liability on a Parent or Guardian who has not agreed, require indemnity for worker-classification claims, or release any claim you have against Haddee. There is no general waiver of unknown claims under California Civil Code Section 1542.
16 Service assurances and disclaimers
We will provide the Service with the care and skill required by applicable law. We do not guarantee uninterrupted operation, error-free technology, constant Educator availability, or a particular learning outcome. Subject to mandatory rights and our express promises, the Site is provided as available and we disclaim other warranties only to the extent lawfully permitted.
Nothing excludes a statutory guarantee, reasonable-care obligation, refund, or other remedy that cannot be excluded. A disclaimer does not excuse failure to deliver a service for which a remedy is due under Section 9.
17 Limits on liability
To the extent permitted by law, Haddee is not liable for indirect or consequential business losses, lost profits, or lost business opportunities arising from use of the Service. Subject to the exclusions below, Haddee’s aggregate liability arising from an event will not exceed the greater of the amount you paid Haddee for this Service during the six months before that event or $100.
These exclusions and cap do not apply to refunds or prepaid value Haddee must return; fraud, willful misconduct, or gross negligence; death or personal injury caused by negligence; liability that California Civil Code Section 1668 prohibits excluding; or other liability or statutory remedies that cannot lawfully be limited, including applicable consumer, privacy, and minor protections. Nothing excludes a remedy solely because it is described as statutory or permits Haddee to retain money it must repay. Mandatory rights prevail over inconsistent language.
18 Content preservation and lawful disclosures
We may preserve or disclose information when reasonably necessary and legally permitted to comply with law or valid legal process, address safety or security, investigate a reported violation, protect rights, or resolve a dispute. Such processing remains subject to the Privacy Policy, purpose limitations, safeguards, and legal retention limits. This section does not authorize indefinite retention of unrelated personal information.
19 Suspension closure and deletion
You may stop using the Service and request closure by emailing hello@haddee.com. We may restrict or suspend access for a reasonably suspected safety issue, fraud, security incident, unlawful conduct, material breach, or other legitimate reason. Where practicable and safe, we give notice, explain the reason, and provide an opportunity to respond. Immediate action may be necessary to protect a person or comply with law.
Future Sessions and remaining paid Hours must be addressed under Sections 8–9. We do not automatically confiscate paid Hours as a punishment. If we permanently end your access and cannot provide the purchased service, we resolve the unused paid value under Section 9, subject to lawful adjustments for fraud, duplicate recovery, or another legally established obligation.
A valid privacy request may be processed even when unused Hours, an unsettled payment, or a dispute remains. We may retain the limited information reasonably necessary and lawfully permitted to document those matters, protect your entitlement, or meet legal obligations. We will explain applicable exceptions. You do not have to use or surrender Hours as a condition of requesting privacy rights. Account closure, deletion of particular information, and cash redemption are separate matters.
Closing an account does not erase accrued lawful obligations or nonwaivable rights. Provisions about existing payments, protected content, lawfully retained records, liability, and dispute resolution survive only as needed for their purpose and to the extent enforceable.
20 Individual arbitration for eligible adult users
Please read carefully. For covered disputes, this section replaces a court and jury trial with individual arbitration unless you opt out or an exception applies.
20.1 Who is covered. This section applies only if you are at least 18 when you accept it and are acting as a consumer. It does not bind a minor through the minor’s acceptance, a Student’s identification of a Parent or Guardian, or a parent’s silence. It does not apply to consumers habitually resident in the EEA or United Kingdom, or to Educator disputes governed by the Educator Agreement. Turning 18 alone does not constitute acceptance; any later agreement to arbitrate must be affirmatively accepted and applies prospectively.
20.2 Informal contact. Either party may send the other a written description of a dispute and requested resolution. Send notices to hello@haddee.com or the address in Section 24. We will try in good faith to resolve the matter within 30 days. Informal contact is encouraged but is not a condition that prevents a timely filing or urgent relief.
20.3 Agreement and exceptions. Unless you timely opt out, you and Haddee agree to resolve covered disputes arising from these Terms or the Service through binding individual arbitration under the Federal Arbitration Act. Either party may use small claims court for an eligible claim, seek temporary court relief to protect a person or preserve rights pending resolution, or contact and participate in government proceedings. Claims that applicable law makes nonarbitrable remain outside this agreement, including claims subject to a protected statutory election to proceed in court.
20.4 Public injunctive relief. Nothing waives the right to seek public injunctive relief or another representative remedy that cannot lawfully be waived. A request for public injunctive relief will proceed in a court of competent jurisdiction rather than under a restriction that eliminates that remedy. A court decides any appropriate sequencing or stay under applicable law.
20.5 Procedure. JAMS administers arbitration under its applicable rules and Consumer Minimum Standards, available at jamsadr.com/consumer-minimum-standards. Those standards control any inconsistent procedural provision here. The parties select a neutral under the applicable process. You may request a remote hearing; any necessary in-person hearing must be reasonably accessible. Relevant nonprivileged information may be exchanged. The arbitrator applies governing law, may grant available individual legal remedies, and issues a reasoned written award. A court decides formation, enforceability, and scope, including disputes about these exceptions and the class waiver.
20.6 Costs. Haddee pays JAMS filing, administration, and arbitrator charges for a consumer-initiated claim of $75,000 or less. Above that amount, your filing obligation is no more than $250 or a lower amount required by law or JAMS, and Haddee pays the remaining arbitration charges. Haddee pays those charges when it initiates the case. Each party ordinarily pays its own lawyer, subject to lawful statutory fee rights. You are not required to pay Haddee’s fees merely because you lose.
20.7 Individual proceedings. To the extent lawful, covered arbitrable claims proceed individually rather than as a class or collective action. This limitation does not eliminate the remedies preserved above. If a restriction is unenforceable for a particular claim or remedy, that matter proceeds in court and the remainder applies only to the extent lawful. If JAMS cannot administer a compliant proceeding, the parties may agree to another provider; without agreement, either may proceed in court. No substitute procedure may reduce mandatory rights.
20.8 Opt-out. You may opt out by emailing hello@haddee.com within 30 days after first accepting this arbitration section. Include your name, account email, and a clear statement that you opt out; “Arbitration Opt-Out” is a suggested subject line. Opting out does not affect access or pricing. A valid prior opt-out remains effective unless you later expressly agree otherwise. Ordinary use or acceptance of unrelated changes does not revoke it. Court proceedings are governed by Section 23.
21 California rights and assistance
California consumers retain rights that cannot be waived, including applicable consumer-protection, privacy, honest-review, and minor-contract rights. These Terms do not require a release of those rights or shorten applicable statutory limitation periods or tolling rules.
Where the CCPA as amended by the CPRA applies, rights may include access or knowledge, correction, deletion, portability, opt-out of sale or sharing, limits on qualifying sensitive-information uses, and protection against unlawful discrimination. The Privacy Policy explains applicable practices and request methods. Submit requests or authorized-agent inquiries to hello@haddee.com. We use the verification appropriate to the request; we do not require identity verification for an opt-out where law prohibits it. We acknowledge and respond within the applicable legal periods.
A California registered user under 18 may request removal of content they posted by contacting hello@haddee.com, subject to statutory exceptions. Removal may not eliminate copies others independently retained or information law requires us to keep. You may also contact us about disclosures for third-party direct marketing under California Civil Code Section 1798.83 where applicable.
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted at 1625 North Market Boulevard, Suite N-112, Sacramento, CA 95834, or (800) 952-5210 or (916) 445-1254. Haddee’s contact information appears in Section 24.
22 International consumers
Haddee is based in California and may serve Students in other countries where the Service is offered lawfully. Local availability, payment options, and legally required permissions may vary. Nothing transfers Haddee’s own compliance responsibilities to you. If your country requires adult authorization for your participation or purchase, obtain it through an appropriate process before proceeding. A California age rule does not override another country’s mandatory protections.
EEA and UK withdrawal rights. Where applicable distance-contract law gives you a withdrawal right, you may cancel a service purchase within 14 days after the contract is concluded without giving a reason. Send a clear cancellation statement to hello@haddee.com or our postal address before the deadline. Any longer statutory period, including for missing required information, is preserved.
If you want instruction to begin during that period, we obtain your express request separately. On withdrawal, a proportionate charge for service already supplied applies only where law permits and required information and authorization were provided. The withdrawal right is lost on full performance only when the law’s conditions, including required express consent and acknowledgment, are satisfied. Buying Hours alone does not mean tutoring has been fully performed. A statutory withdrawal refund is made within the required period, ordinarily 14 days after notice, using the original payment method unless otherwise agreed without a fee.
You may use this optional cancellation statement: “To Haddee Education, LLC, hello@haddee.com: I withdraw from my contract for the following service: [identify service]. Ordered on: [date]. Purchaser name and address: [details]. Notice date: [date].” No particular form is required.
Mandatory protections concerning service quality, unfair terms, refunds, privacy, and court access remain available. The Privacy Policy describes international processing and data rights. Accepting these Terms is not consent to an international data transfer where a separate lawful safeguard or consent is required.
23 Governing law and courts
California law governs these Terms, except that the Federal Arbitration Act governs an applicable arbitration agreement. This choice does not deprive a consumer of mandatory protections under the law of their habitual residence or another law that must apply.
For disputes outside arbitration, the parties consent to state and federal courts in Alameda County, California, except that eligible small claims proceedings and any court access or venue required by applicable law remain available. EEA and UK consumers may bring proceedings in the courts available to them under mandatory local law. Haddee will bring proceedings against a consumer only in a forum permitted by applicable law. Nothing in this section supplies assent for a person who has not agreed or overrides a minor’s rights.
24 General provisions and contact
Complete agreement and priority. These Terms and the purchase details you accept govern this Service. Mandatory law controls first; Section 12 establishes the Educator Agreement’s priority for Educator matters. A specific purchase promise or separately agreed written term controls a conflicting general term for that purchase. The Privacy Policy provides privacy disclosures, and separate consents govern the choices for which they were obtained. No outside policy silently adds a payment obligation or overrides protected rights.
Unexpected events. Neither party is responsible for delay caused by events beyond reasonable control to the extent law permits. The affected party should notify the other and take reasonable steps to reduce disruption. This does not excuse payment already lawfully owed, required refunds for undelivered services, privacy obligations, or child-safety duties.
Severability and waiver. Subject to Section 20, an unenforceable provision is severed or narrowed only as law permits; the remainder continues where it can lawfully do so. Failure to enforce a provision once does not waive it later. No severability clause converts an unlawful restriction into a waiver of statutory rights.
Assignment. You may not transfer an account or these Terms without our agreement, except as law permits. Haddee may transfer this agreement with a reorganization or sale of the relevant business if the successor assumes our obligations and the transfer does not reduce mandatory consumer rights. Required notices and data-transfer safeguards still apply.
Notices and accessibility. We may send appropriate notices to your account email or through the Service, with additional methods where law requires. Contact us for a retainable copy of these Terms, help accessing the Service, or a reasonable accommodation. Acceptance does not waive accessibility rights.
Contact Haddee. Haddee Education, LLC maintains its office at 10459 Roselle St Ste D, San Diego, CA 92121, United States. Questions, complaints, billing requests, privacy requests, and legal notices may be sent to hello@haddee.com or by mail to Haddee Education, LLC, 10459 Roselle St Ste D, San Diego, CA 92121, United States. Please direct all postal correspondence to this San Diego address. Telephone: +1-858-449-9689. An email notice does not require a duplicate postal mailing unless applicable law requires otherwise.